Your 90 Day Guide to an Ideal Front Office Team
You want loyal patients. You want the kind of patients who can’t wait to come in to visit you, always arriving at their appointments on time and excited to receive your quality dental care.
But if your front office team struggles to create an experience that people are eager to be a part of, it won’t matter how fantastic your dental care is. Your patients won’t be around to enjoy the experience.
If your practice consistently deals with missed appointments or a lack of new patient conversions, it’s not a matter of luck. Your front office team may lack the training and expertise it takes to facilitate a high quality, early patient experience. You deserve a team that knows how to generate this experience and patients that know just how great your practice really is.
As the Dental Concierge Coach, Dana Russell has been helping dental practices improve their protocols and systems to create a “Concierge Level” patient experience for many years. With one of our all-new “90 Days to a Better Practice” programs, she’ll be able to coach your team at the highest available level. Not only will more of your patients begin to keep their scheduled appointments, but they also won’t be able to wait to schedule their next.
Discover our two newly available programs below. Regardless of which you choose, Dana will work with your team to streamline processes and create your ideal front office team. Once you begin your program, Dana will schedule a time to discuss your systems over the phone. After the 90 days have been completed, we’ll schedule another call to go over your team’s progress.
If Your Practice Struggles with Cancelled Appointments…
90 Days to Less Broken & Cancelled Appointments
In this proven program, Dana Russell, CEO of the Dental Concierge Coach will work directly with your front office team to set practice-changing protocols and systems in place. Together, you can significantly reduce broken or canceled appointments. This 90-day program includes:
- Customized and powerful systems for handling last-minute cancellations and broken appointments, including customized verbiage, and all the necessary forms to track and receive the most benefit from the system
- Two 30 minute calls per month between your team and Dana to answer questions and provide guidance on implementation
- Two feedback sessions per month, in which Dana will listen to existing patient calls and offer further guidance on situational implementation
- Professional team member coaching on the creation of a truly “Concierge Level” patient experience to help make your patients happier than ever.
- A call with Dana at the beginning of your program to discuss your systems over the phone, and a call at the end of your program to review your team's progress
Investment amount: $2495
If Your Practice Struggles With Patient Conversion Rates...
90 Days to Higher New Patient Conversion
Dana Russell will work directly with your front office team to set up transformative protocols and systems. These proven systems will have you well on your way to greater new patient conversion rates.
This 90-day program includes:
- Customized systems for handling new patients and increasing conversion rates, including customized verbiage and all the necessary forms to track and maximize benefits.
- Two 30 minute calls per month between Dana and your front office staff to answer questions and provide guidance on system implementation
- Two feedback sessions per month, in which Dana will listen to existing patient calls and offer further guidance on situational implementation
- Professional team member coaching on the creation of a truly Concierge Level patient experience to help make your patients happier than ever.
- A call with Dana at the beginning of your program to discuss your systems over the phone, and a call at the end of your program to review your team's progress
Investment amount: $2495
Purchase the program. Work with Dana. Get started on better practice.
These programs are created, administered and sponsored by The Dental Concierge Coach. Please fill out our secure form below and we will be in touch within 24 hours to schedule your initial call.
