Your 90 Day Guide to an Ideal Front Office Team

You want loyal patients. You want the kind of patients who can’t wait to come in to visit you, always arriving at their appointments on time and excited to receive your quality dental care.

But if your front office team struggles to create an experience that people are eager to be a part of, it won’t matter how fantastic your dental care is. Your patients won’t be around to enjoy the experience.

If your practice consistently deals with missed appointments or a lack of new patient conversions, it’s not a matter of luck. Your front office team may lack the training and expertise it takes to facilitate a high quality, early patient experience. You deserve a team that knows how to generate this experience and patients that know just how great your practice really is.

As the Dental Concierge Coach, Dana Russell has been helping dental practices improve their protocols and systems to create a “Concierge Level” patient experience for many years. With one of our all-new “90 Days to a Better Practice” programs, she’ll be able to coach your team at the highest available level. Not only will more of your patients begin to keep their scheduled appointments, but they also won’t be able to wait to schedule their next.

Discover our two newly available programs below. Regardless of which you choose, Dana will work with your team to streamline processes and create your ideal front office team. Once you begin your program, Dana will schedule a time to discuss your systems over the phone. After the 90 days have been completed, we’ll schedule another call to go over your team’s progress.

If Your Practice Struggles with Cancelled Appointments…

90 Days to Less Broken & Cancelled Appointments

In this proven program, Dana Russell, CEO of the Dental Concierge Coach will work directly with your front office team to set practice-changing protocols and systems in place. Together, you can significantly reduce broken or canceled appointments. This 90-day program includes:

  • Customized and powerful systems for handling last-minute cancellations and broken appointments, including customized verbiage, and all the necessary forms to track and receive the most benefit from the system
  • Two 30 minute calls per month between your team and Dana to answer questions and provide guidance on implementation
  • Two feedback sessions per month, in which Dana will listen to existing patient calls and offer further guidance on situational implementation
  • Professional team member coaching on the creation of a truly “Concierge Level” patient experience to help make your patients happier than ever.
  • A call with Dana at the beginning of your program to discuss your systems over the phone, and a call at the end of your program to review your team's progress

Investment amount: $2495

Russell 90 Day - 1 (1) (1)
Russell 90 Day - 3 (1) (1)

If Your Practice Struggles With Patient Conversion Rates...

90 Days to Higher New Patient Conversion

Dana Russell will work directly with your front office team to set up transformative protocols and systems. These proven systems will have you well on your way to greater new patient conversion rates.

This 90-day program includes:

  • Customized systems for handling new patients and increasing conversion rates, including customized verbiage and all the necessary forms to track and maximize benefits.
  • Two 30 minute calls per month between Dana and your front office staff to answer questions and provide guidance on system implementation
  • Two feedback sessions per month, in which Dana will listen to existing patient calls and offer further guidance on situational implementation
  • Professional team member coaching on the creation of a truly Concierge Level patient experience to help make your patients happier than ever.
  • A call with Dana at the beginning of your program to discuss your systems over the phone, and a call at the end of your program to review your team's progress

Investment amount: $2495

Purchase the program. Work with Dana. Get started on better practice.

These programs are created, administered and sponsored by The Dental Concierge Coach. Please fill out our secure form below and we will be in touch within 24 hours to schedule your initial call.

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We're Here to Help.

Contact our office today to schedule your complimentary 60 minute consultation. Not sure what problems in your practice are a priority? No worries! We can prioritize your needs and put together a customized action plan that works for you AND with you!

Your Patients Deserve a Concierge Experience.

Your dental team will quickly develop the skills they need to improve your profitability, develop powerful communication, and boost your patient retention. By implementing systems and protocols through training that is personalized for your unique goals, you can push toward practice growth together as a team.

Develop Clear Systems, Protocols and Solutions

Enhance the everyday efforts of your team by incorporating proven systems, flawless customer service, and ethical practice values.

Become a Problem Solver

You will learn to spot leaks in your overhead, negotiate insurance fees with confidence, and fill your schedule with ideal, loyal patients.

Here's What You Can Expect:

one

Complimentary Strategy Session

You will have a 60 minute call with Dana to dig down and determine what your ultimate goals are and a clear picture as to next steps to get you started on achieving your success.

two

In-Office Evaluation

Coming into the practice allows us to see the office in action - what works well and what can be improved - firsthand. This allows us to best determine the actions needed to effect change in your practice. Our goal is your office running smoothly!

three

Create an Action Plan

After meeting with Dana, a collaborative customized plan based on your needs is created with you, your team and your budget in mind.

Build the Front Office of Your Dreams

At the Dental Concierge Institute, your front office associates will learn powerful tactics to improve their productivity and their customer service. Our empowered coaching can boost your patient retention and allow your front office to fill your schedule easily and effectively.

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See What Clients Just Like You Are Saying

Working with Dana was the best decision I  made for my office.  She listened to my frustrations and helped to get my team, not just the front office, on a plan for improvement that is creating a more productive and efficient workplace.  The team is happier and the systems implemented make the day easier to work and schedule changes don't interrupt the entire day any more.  I highly recommend working with Dana! 

 -Dr. Christie S.

Attention dental practice owners who want to do better: this review is for you!  Dental coach Dana Russell has helped take my practice to the next level through accountability, setting proper expectations, systems, and extraordinary customer service.  Dana has helped me achieve my goals of creating an exceptional patient experience, practice growth, and better work/life balance.  I am grateful to be working with a coach that is relatable for my team while having a patient-centered approach.  I highly recommend Dana Russell for your practice, team, and patients!

-Dr. Ryan

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