Develop Your Team with Empowering, Hands-on Training
Build the front office team of your dreams at the Dental Concierge Institute, our 2-day workshop based in Florida. Your team will have the opportunity to learn powerful tactics that will help them improve their productivity and maximize their commitment to customer service.
Through our empowered coaching, your team will learn to listen to your patients, while keeping their interests and goals at the forefront of everything your team does. Your end result will be a team that boosts patient retention through lasting connections and high-quality concierge dental care.
Front Office Administration Training for the New Front Office Hire
Are you a busy manager with no time to train that great new hire you just onboarded? Need a new front office person but can’t find a quality person with any dental knowledge? You are not alone!
After being in the office for 30 years and Coaching / Consulting for the last 3 years, I have tested and finally released a 2 day training course aimed at getting that new front office person armed with basic skills to be able to integrate into your practice – I will set them up for success while you keep running the business of the business!
In my 2 day course, your new hire will learn dental terminology, phone skills, scheduling skills, how to get an insurance breakdown, how to talk about insurance and how to present a basic treatment plan while learning on the latest version of Dentrix as well. All while learning Customer Service skills that will help them set your office apart from everyone else. No more baptism by fire!
We have all been there – way too busy and need a new front office person. There seems to be a huge shortage of qualified trained front office team members. If only the outgoing, amazing girl at your hair salon had dental knowledge – cuz no one has time to train someone!
Well, I do! I set aside 2 full days approximately once a month to work with a small, select group of up to 6 people to get them ready for the dental front office. Will they know exactly how you do things the way you want? NO – but they will know the basics and you can teach them your systems and protocols to hone their skills. Imagine, knowing that your next hire can answer the phone and schedule on your Dentrix software!
Please contact my office for dates / locations of upcoming training. Have a group and would love training close to your office? Let me know and I may come to you!
Fees are reasonable and I offer multi-people discounts, as well as follow up from me for up to three months for any questions.
I am a proud member of ADMC, a Fellow of AADOM, and founder / coach at Russell Dental Management, LLC. Check out my website at www.dentalconciergecoach.com
Let me help you set your team apart!
Learn more about the Dental Concierge Institute here.