Contact our office today to schedule your complimentary 60 minute consultation. Not sure what problems in your practice are a priority? No worries! We can prioritize your needs and put together a customized action plan that works for you AND with you!
Your dental team will quickly develop the skills they need to improve your profitability, develop powerful communication, and boost your patient retention. By implementing systems and protocols through training that is personalized for your unique goals, you can push toward practice growth together as a team.
At the Dental Concierge Institute, your front office associates will learn powerful tactics to improve their productivity and their customer service. Our empowered coaching can boost your patient retention and allow your front office to fill your schedule easily and effectively.
Working with Dana was the best decision I made for my office. She listened to my frustrations and helped to get my team, not just the front office, on a plan for improvement that is creating a more productive and efficient workplace. The team is happier and the systems implemented make the day easier to work and schedule changes don't interrupt the entire day any more. I highly recommend working with Dana!
-Dr. Christie S.
Attention dental practice owners who want to do better: this review is for you! Dental coach Dana Russell has helped take my practice to the next level through accountability, setting proper expectations, systems, and extraordinary customer service. Dana has helped me achieve my goals of creating an exceptional patient experience, practice growth, and better work/life balance. I am grateful to be working with a coach that is relatable for my team while having a patient-centered approach. I highly recommend Dana Russell for your practice, team, and patients!
Are you recording your offices incoming and outgoing calls? No? Look, I get it – the front office team has a gazillion reasons why you shouldn’t be recording calls. “Why, do you think we don’t know how to answer the […]Read More ››
You are hiring! You found the perfect front office candidate! Next up – the working interview of course. ‘How do I have this person do a working interview’ you ask yourself. You don’t. It is that simple. What are they […]Read More ››