Dental Coach | The Front Office Working Interview

You are hiring! You found the perfect front office candidate! Next up – the working interview of course.

‘How do I have this person do a working interview’ you ask yourself.

You don’t. It is that simple. What are they going to show you? They will show you they do not know your protocols, they do not know how to interact with your patients and the worst part, they will show patients you have someone who knows nothing about how your office runs.

Let’s put the legal stuff aside – you know, the stuff that say if you have someone work one day they can get unemployment, or my personal favorite, paying them as a 1099 or worse yet, just giving them a gift card. (This is a whole other blog post!) Lets talk about what you would be better off doing.

Check References

Ask the person you speak with this: Would you rehire this person? On a scale of 1-10, how well did this person perform the job duties of this position? Remember, get permission to run a reference check.

Complete a Background Check

Run a background check on this person. This is part of you doing your due diligence. Do not skip this step.

Ask the Right Questions

I like to recommend you bring a candidate in and have them show you certain things in your software. Ask them to run an aging report. Put in treatment for yourself and ask them to order the treatment the way they think it should be done. Have them present the treatment plan to you. Ask them to show you the perio percentage in your practice. You get the idea! There are many things you can do without exposing them to your patient base. You never want to give the impression an employee does not know how to do their job.

Last but Not Least

Do Not let them answer the phones until they have been trained. Read that again!
If you do not have a protocol for taking NP calls, broken appts, and dealing with last minute cancellations, put one in place NOW. Making sure a new hire knows your way of doing things helps to set them up for success. Good Luck!

If your office needs help putting a phone protocol in place or training your newest front office hire, Dental Concierge Coach can help. Contact us for more information on coaching and innovative team training.

941-888-3395 www.DentalConciergeCoach.com

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We're Here to Help.

Contact our office today to schedule your complimentary 60 minute consultation. Not sure what problems in your practice are a priority? No worries! We can prioritize your needs and put together a customized action plan that works for you AND with you!

Schedule Your Complimentary Strategy Session

Your Patients Deserve a Concierge Experience.

Your dental team will quickly develop the skills they need to improve your profitability, develop powerful communication, and boost your patient retention. By implementing systems and protocols through training that is personalized for your unique goals, you can push toward practice growth together as a team.

Develop Clear Systems, Protocols and Solutions

Enhance the everyday efforts of your team by incorporating proven systems, flawless customer service, and ethical practice values.

Become a Problem Solver

You will learn to spot leaks in your overhead, negotiate insurance fees with confidence, and fill your schedule with ideal, loyal patients.

Here's What You Can Expect:

one

Complimentary Strategy Session

You will have a 60 minute call with Dana to dig down and determine what your ultimate goals are and a clear picture as to next steps to get you started on achieving your success.

two

In-Office Evaluation

Coming into the practice allows us to see the office in action - what works well and what can be improved - firsthand. This allows us to best determine the actions needed to effect change in your practice. Our goal is your office running smoothly!

three

Create an Action Plan

After meeting with Dana, a collaborative customized plan based on your needs is created with you, your team and your budget in mind.

Schedule Your Complimentary Strategy Session

Build the Front Office of Your Dreams

At the Dental Concierge Institute, your front office associates will learn powerful tactics to improve their productivity and their customer service. Our empowered coaching can boost your patient retention and allow your front office to fill your schedule easily and effectively.

Learn More About Our Workshop
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See What Clients Just Like You Are Saying

Working with Dana was the best decision I  made for my office.  She listened to my frustrations and helped to get my team, not just the front office, on a plan for improvement that is creating a more productive and efficient workplace.  The team is happier and the systems implemented make the day easier to work and schedule changes don't interrupt the entire day any more.  I highly recommend working with Dana! 

 -Dr. Christie S.

Attention dental practice owners who want to do better: this review is for you!  Dental coach Dana Russell has helped take my practice to the next level through accountability, setting proper expectations, systems, and extraordinary customer service.  Dana has helped me achieve my goals of creating an exceptional patient experience, practice growth, and better work/life balance.  I am grateful to be working with a coach that is relatable for my team while having a patient-centered approach.  I highly recommend Dana Russell for your practice, team, and patients!

-Dr. Ryan

Read More Reviews

Education At Your Fingertips

Dental Coach | Why You Should Be Recording Your Office Calls

October 28, 2022

Are you recording your offices incoming and outgoing calls? No? Look, I get it – the front office team has a gazillion reasons why you shouldn’t be recording calls. “Why, do you think we don’t know how to answer the […]

Read More ››

Dental Coach | The Front Office Working Interview

October 7, 2022

You are hiring! You found the perfect front office candidate! Next up – the working interview of course. ‘How do I have this person do a working interview’ you ask yourself. You don’t. It is that simple. What are they […]

Read More ››
Dlogo

We're Here to Help.

Contact our office today to schedule your complimentary 60 minute consultation. Not sure what problems in your practice are a priority? No worries! We can prioritize your needs and put together a customized action plan that works for you AND with you!

Schedule Your Complimentary Strategy Session

Your Patients Deserve a Concierge Experience.

Your dental team will quickly develop the skills they need to improve your profitability, develop powerful communication, and boost your patient retention. By implementing systems and protocols through training that is personalized for your unique goals, you can push toward practice growth together as a team.

Develop Clear Systems, Protocols and Solutions

Enhance the everyday efforts of your team by incorporating proven systems, flawless customer service, and ethical practice values.

Become a Problem Solver

You will learn to spot leaks in your overhead, negotiate insurance fees with confidence, and fill your schedule with ideal, loyal patients.

Here's What You Can Expect:

one

Complimentary Strategy Session

You will have a 60 minute call with Dana to dig down and determine what your ultimate goals are and a clear picture as to next steps to get you started on achieving your success.

two

In-Office Evaluation

Coming into the practice allows us to see the office in action - what works well and what can be improved - firsthand. This allows us to best determine the actions needed to effect change in your practice. Our goal is your office running smoothly!

three

Create an Action Plan

After meeting with Dana, a collaborative customized plan based on your needs is created with you, your team and your budget in mind.

Schedule Your Complimentary Strategy Session

Build the Front Office of Your Dreams

At the Dental Concierge Institute, your front office associates will learn powerful tactics to improve their productivity and their customer service. Our empowered coaching can boost your patient retention and allow your front office to fill your schedule easily and effectively.

Learn More About Our Workshop
bodylogo
quote

See What Clients Just Like You Are Saying

Working with Dana was the best decision I  made for my office.  She listened to my frustrations and helped to get my team, not just the front office, on a plan for improvement that is creating a more productive and efficient workplace.  The team is happier and the systems implemented make the day easier to work and schedule changes don't interrupt the entire day any more.  I highly recommend working with Dana! 

 -Dr. Christie S.

Attention dental practice owners who want to do better: this review is for you!  Dental coach Dana Russell has helped take my practice to the next level through accountability, setting proper expectations, systems, and extraordinary customer service.  Dana has helped me achieve my goals of creating an exceptional patient experience, practice growth, and better work/life balance.  I am grateful to be working with a coach that is relatable for my team while having a patient-centered approach.  I highly recommend Dana Russell for your practice, team, and patients!

-Dr. Ryan

Read More Reviews

Education At Your Fingertips

Dental Coach | Why You Should Be Recording Your Office Calls

October 28, 2022

Are you recording your offices incoming and outgoing calls? No? Look, I get it – the front office team has a gazillion reasons why you shouldn’t be recording calls. “Why, do you think we don’t know how to answer the […]

Read More ››

Dental Coach | The Front Office Working Interview

October 7, 2022

You are hiring! You found the perfect front office candidate! Next up – the working interview of course. ‘How do I have this person do a working interview’ you ask yourself. You don’t. It is that simple. What are they […]

Read More ››