Are you recording your offices incoming and outgoing calls? No? Look, I get it – the front office team has a gazillion reasons why you shouldn’t be recording calls. “Why, do you think we don’t know how to answer the phone?”“That is such an invasion – I just won’t answer the phone”“Our doctor would never […]

You are hiring! You found the perfect front office candidate! Next up – the working interview of course. ‘How do I have this person do a working interview’ you ask yourself. You don’t. It is that simple. What are they going to show you? They will show you they do not know your protocols, they […]

In or out of network, one of the biggest issues is the fact that patients seem to not want to pay on or before the day of treatment. We (Collectively – over time) have taught our patients that it is OK to wait until the insurance pays and then the office will bill them. This […]

Marketing plays a vital role in attracting new business. Cleverly designed mailers and strong online SEO strategies can put your practice name in front of hundreds of potential patients. Glowing reviews and testimonials tell website visitors that you provide quality care and have a friendly team. However, when it comes to driving new business, marketing […]

Finding a bad review of your business can feel like your world is turned upside down. Some business owners may choose the approach of dismissing the negative feedback and blaming the customer or client. When ignored, negative reviews can have a detrimental impact on your business. Here’s how: You Will Lose Clients Customers and clients […]

Change is scary. Change forces us out of our comfort zones and into the unknown, often into situations outside our control. We are afraid of change because we are afraid that this new challenge might make us look foolish, feel less capable, or even fail. Change is also necessary. It is impossible to grow your […]